Extended Holiday Return Policy
Items shipped by DigitalGoja.com between November 1, 2016 and December 31, 2016, may be returned until January 31, 2017, for a full refund, subject to our other return guidelines listed below.
Easy 60-Day Returns Policy
We strive for 100% customer satisfaction. That's why returns to DigitalGoja.com are fast & easy! If you are dissatisfied with your purchase for any reason, you may return it to DigitalGoja.com within 60 days of the purchase date, subject to the conditions and exclusions below:
You may return it to Digital Goja within 60 days of the purchase date. (NOT INCLUDING; Canon, Sigma, Manfrotto, Tamron brand items). For CANON, SIGMA, MANFROTTO, TAMRON products and any order of $300.00 USD and above; the return window is 30 days past this time the order cannot be returned.
Return requests within 30 days from the order date must be sent to our customer service department for RMA approval.
If the following conditions are not met, DigitalGoja.com reserves the right to refuse the return or to charge a restocking fee of not less than 25%.
- All returned or exchanged items must be in brand new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Merchandise missing the original Universal Product Code (UPC) cannot be returned.
- Items with timers must show less than 30 minutes of use. Items with shutter counters must show less than 50 exposures.
- DigitalGoja.com is not responsible for personal data or items left in returned merchandise.
- DigitalGoja.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
- Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 business days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
If you are not satisﬁed with your purchase, we will pay for the return shipping (only domestic orders). All international returns are the buyer’s responsibility.
For more information, please contact our customer care team.
If you wish to return an item purchased, please contact our customer care team during the hours of 9:30 am to 5:30 pm EST Monday to Friday.
All returns must have a Return Merchandise Authorization (RMA) number. To request an RMA, you must contact our customer care team.
Your RMA number is valid for 14 days.
Return Address and contact information:
7244 NW 34rd Street